Official memorandum · Revised

Return and Exchange Policy

Replacement is available only for defective products, and only when the product is returned with the original receipt within 7 days of purchase.

Date
September 16, 2026
To
All SGI Distributors
From
SGI Management
Subject
Return and Exchange Policy (Revised)
7 days from purchase After 7 days, no product is entitled to replacement.
Defective products only Empty sealed sachets, caked contents, or damaged labels.
Same product only A different item, value, or commissionable points cannot be issued.
Original receipt required Bring the official invoice or receipt with the product.

To return a product for replacement, the distributor or customer must follow the procedures below.

How replacement works

  1. Bring the product and the original receipt

    The distributor or customer brings the product together with the original copy of the official invoice or receipt to the Synergreens International Sales Office and surrenders it to the Releasing Department.

  2. Inspection by the Releasing In-charge

    The Releasing In-charge checks the product for defects, including empty sachets inside the box that are sealed but have no contents, caked contents, or bottles with damaged or worn-out labels.

  3. Invoice date and expiry date

    The In-charge checks the date of the invoice and the expiry date of the returned product.

  4. Same product, if the defect is from manufacturing

    If the defect is found to be from manufacturing, the same product is issued as the replacement. Defective products cannot be replaced by different merchandise that has a different value and commissionable points.

  5. Replacement form

    A replacement form is accomplished by the In-charge. It must show:

    • Quantity of Products
    • Description
    • Date of Purchase
    • Remarks

  6. Operations Manager approval

    The form is forwarded to the Operations Manager for approval.

  7. Release of the replacement

    The approved form returns to the Releasing Department for replacement of the defective product.

What can be returned

Only a defective product can be returned for replacement.

  • Sealed sachets with no contents
  • Caked contents
  • Bottles with damaged or worn-out labels

Not qualified

  • Any return after 7 days from the date of purchase
  • A return without the original copy of the receipt or invoice
  • Expired products
  • Lost products
  • A different product, value, or commissionable points
Synergreens International Sales Office

Surrender the product to the Releasing Department at Unit No. 5, D'One, Pres. Jose P. Laurel Highway, Brgy. Darasa, Tanauan City, Batangas 4232.